Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia, and the Middle East, as well as e-commerce sites. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities, and additional time off to give back to our global communities. Job Description The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance through customer experience and team achievement of daily sales. What You’ll Do Managing opening and closing routines Building product knowledge and brand awareness Understanding business operations Proactive thinking and problem-solving Attention to detail Using register and point of sale systems Asset protection and loss prevention Creating visual displays Utilizing system skills effectively Adhering to work schedule requirements, including availability on weekends and holidays Qualifications What it Takes High School Diploma or equivalent preferred At least 1 year of retail experience preferred No supervisory or managerial experience required Customer focus and excellent communication skills Strong interpersonal skills Fashion trend awareness Outgoing personality Adaptability, flexibility, and stress tolerance Ability to multitask Commitment to diversity and inclusion Strong work ethic Additional Information What You’ll Get Participation in various benefit programs tailored to your lifestyle Quarterly sales incentive bonus Flexible scheduling Opportunities for career advancement Potential to become a brand affiliate Training and development programs A supportive global team that celebrates individuality J-18808-Ljbffr