PROFIL is a boutique staffing agency specializing in premium event reception services and is a proud subsidiary of the GL Events group. We conceptualize, coordinate, and deliver tailored hospitality and guest services for corporate clients and prestigious venues. For our clients, reception teams are a direct reflection of their brand and corporate identity. That’s why we provide professional, welcoming, dynamic, and proactive personnel who deliver exceptional service and embody each client’s values. Role: As part of the Profil Milano team for the Winter Olympic Games 2026, the Project Manager will be responsible for overseeing on-the-ground delivery of services including guest reception, hospitality logistics, and event-day coordination. This includes staffing for roles such as hospitality hosts/hostesses, guest services coordinator, staffing supervisor. A major focus of the role will be to build and maintain a reliable, qualified, and dynamic talent database to support event staffing needs. This includes recruitment, training, and retention of top-tier temporary personnel who reflect the values and high standards of the PROFIL brand. This role represents a unique opportunity to contribute to the success of an iconic international event and shape the future of premium hospitality staffing in the region. Responsibilities: Recruitment & Talent Development: Sourcing, screening, and hiring local staff to build a trustworthy and dynamic talent pool in line with PROFIL's service standards. Conducting interviews and ensuring hires reflect the image and values of our clients and the Olympics spirit. Staff Training & Briefing: Delivering onboarding sessions and continuous training to ensure temporary staff are well-prepared, professional, and aligned with the expectations of a world‑class guest program. Team Scheduling & Deployment: Creating and managing detailed staff schedules for on-site deployments across multiple Olympic venues. Ensuring timely communication, team readiness, and optimal coverage. Client & Guest Liaison: Acting as a key point of contact for client needs and on-site coordination. Managing day‑to‑day client interactions, addressing requests, and conducting debriefings post‑event to ensure satisfaction and continuous improvement. HR & Administrative Oversight: Managing contracts, time tracking, uniforms, compliance documentation, and other administrative processes for the deployed teams. Operational Support: Contributing to all other duties typically associated with agency operations, ensuring flexibility and adaptability within a high‑demand event environment. The employee will be required to follow all general and specific instructions from the Management and report regularly on their activities. Skills: Experience in a similar role Excellent IT skills (Excel, collaborative tools, management software) Good knowledge of English and/or French Seniority level Associate Employment type Temporary Job function Customer Service Events Services Referrals increase your chances of interviewing at GL events by 2x Get notified about new Project Manager jobs in Milan, Lombardy, Italy. J-18808-Ljbffr