Level 2 Desktop Support to End Users on a professional level.
Contact us directly if you have any questions about this open job position
2+ years of experience as a Deskside Support Technician
Working technical knowledge of standard systems and business software (Windows, MS Office 365, Outlook, Apple iOS)
Familiar with ticketing system
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Experience with imaging tools like SCCM, MDT, or other deployment solutions
Knowledge of Mac OS/Apple iOS will be a plus
Good English and Italian language
Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users.
This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.
Key Responsibilities:
Deskside support of incidents and service requests:
Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and provide repair action for incidents.
Coordinate with different support level to get the incident fixed.
Install, configure and support new hardware and software for service requests.
Document resolution to desktop issues, propose solutions to root cause problems.
Maintain hardware and software inventories.
Assist with project-based work as needed and as directed by leadership.
Respond to incidents by phone or email customer in a timely manner.
Update customers online ITSM (ServiceNow) ticketing system, inventory/asset management systems as required, and complete appropriate document for customer acceptance.
Support contract SLAs and manage workload to meet those SLAs.
Document resolutions to desktop issues and propose solutions to root cause problems.
Provide support for L2 & L3 issues.
Learn and become knowledgeable of customer products.
Location: Caste Maggiore (Bologna – fully onsite)
Employment contract: 1-year fixed-term (possibility of transformation into permanent)
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
We deliver exclusively for the leading companies in the IT industry.
We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.
That's why Hemmersbach is The Social Purpose IT Company.
Buddy program
Internal career development program
International job opportunities
Onboarding program
Buoni pasto (Edenred, Sodexo, UP)/ Meal Voucher
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