PstrongJob Summary /strong /ppThe IT Desktop Support Engineer is responsible for providing technical assistance and support to end users for hardware, software, and network-related issues. This role ensures the smooth operation of the organization’s desktop computing environment, troubleshooting incidents, performing installations, and maintaining IT assets. /ppstrongKey Responsibilities /strong /pulliProvide strongfirst-line technical support /strong for desktops, laptops, printers, and mobile devices (Windows, macOS, Linux as applicable). /liliInstall, configure, and maintain operating systems, applications, and hardware components. /liliTroubleshoot and resolve hardware and software issues in person, remotely, or via phone/email/ticketing system. /liliSet up new user accounts, profiles, and manage access permissions within Active Directory and related systems. /liliSupport and maintain network connectivity issues (Wi-Fi, LAN, VPN). /liliPerform regular strongsystem updates, antivirus management, and patching. /strong /liliMaintain and update strongasset inventory /strong for all IT equipment and licenses. /liliAssist with strongIT onboarding/offboarding /strong processes for employees. /liliDocument technical procedures, resolutions, and maintain knowledge base articles. /liliCoordinate with vendors for warranty and repair services when needed. /liliSupport the IT team with larger infrastructure or project initiatives. /li /ulpstrongQualifications /strong /ppstrongEducation Experience: /strong /pulliBachelor’s degree or diploma in strongInformation Technology, Computer Science, or a related field /strong (or equivalent experience). /lilistrong1–3 years /strong of experience in IT support, desktop support, or helpdesk roles. /li /ulpstrongTechnical Skills: /strong /pulliStrong knowledge of strongWindows 10/11 /strong, macOS, and Microsoft 365 environment. /liliFamiliarity with strongActive Directory, Group Policy, and Exchange/Outlook /strong administration. /liliExperience with strongticketing systems /strong (e.g., ServiceNow, Jira, Freshservice). /liliUnderstanding of strongbasic networking /strong (TCP/IP, DNS, DHCP, VPN). /liliKnowledge of strongremote desktop tools /strong and endpoint management platforms (e.g., Intune, SCCM). /liliBasic troubleshooting for printers, VoIP phones, and peripheral devices. /li /ulpstrongSoft Skills: /strong /pulliExcellent communication and interpersonal skills. /liliStrong problem-solving and multitasking abilities. /liliCustomer-focused mindset with a professional attitude. /liliAbility to work independently and collaboratively in a team environment. /li /ulpstrongPreferred Certifications (Optional) /strong /pulliCompTIA A+ /liliMicrosoft Certified: Modern Desktop Administrator Associate /liliITIL Foundation /liliCompTIA Network+ /li /ul