ROCCO FORTE HOTELS HOTEL SAVOY Florence HOSTESS Main Purpose: The Hostess is responsible for greeting our Guests at the restaurant, seating them at an appropriate table, offering a warm and personalised welcome. Reports to: Maitre and/or Restaurant Manager Main duties: - Greet and welcome our Guests when they arrive at the restaurant, creating a personalised interaction as first step of their tailor made culinary experience, according to our standards and procedures; - Answer phone calls and manage the restaurant mail correspondence to book reservations; - Support the Maître in assisting the Guests; - Carry out final bill operations and cash management, when needed. We offer: - Fixed-term contract according to C.C.N.L. Settore Turismo. - Learning & development activities and career opportunities. - Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte". - Staff celebrations. Competencies required: - Collaboration: Be able and willing to work as a team within the department and with other departments. - Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence. - Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives. - Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity. - Technical Skills: Demonstrate technical competence and knowledge related to the role. Other requirements: - Professional experience in the same role; - English knowledge at Intermediate level; - Valid HACCP certification; - Knowledge of F&B management software (e.g. Quadranet); - Passion for service and ambition to grow professionally; - Flexibility; - Attention to detail. Workplace: Hotel Savoy, Piazza della Repubblica, 7, 50123 Firenze. Contratto di lavoro: Tempo pieno, Tempo determinato Benefit: - Orario flessibile Orario: - Festivo - Straordinari - Turni - Weekend Tipi di retribuzione supplementare: - Maggiorazione lavoro festivo - Quattordicesima - Straordinario - Tredicesima