Overview
Customer Service Associate (role open for Saudi nationals only), CS Operations – Job ID: 2873383 | Afaq Q Tech General Trading
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
Hours and scheduling
This role requires working variable hours to match when customers need us most. The schedule is based on a variety of different shift patterns within the operating hours of 8 am to 10 pm, Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and shifts may change every 1-4 weeks. You may be required to work national holidays. Exact schedule details will be provided closer to your start date.
Responsibilities
* Answer customer inquiries via phone, chat, and/or email in Arabic and English; address requests related to orders, products, payments, and website guidance.
* Utilize tools to navigate, research, and review solutions and communicate effectively with customers.
What strengths will you bring?
* Hard-working, articulate, and detail-oriented
* Friendly and customer-focused in every situation
* Ability to learn quickly and embrace change
* Comfortable multi-tasking in a high-energy environment
Benefits
* Medical insurance for the employee, as well as their spouse and children
* Amazon employee discount
* Nursery Benefit
* Life Insurance
* Expert training and ongoing opportunities to learn more and develop your skills
About the team
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. You’ll be trained to problem solve for our customers and bring your own personality to conversations to deliver an exceptional support experience.
BASIC QUALIFICATIONS
* Minimum age: 18 years old
* Be a Saudi national
* Minimum qualification of a high school degree – Passed
* Strong communication skills in Arabic and English (both written and oral fluency)
* Experience working with a computer
* Availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
* Willingness and ability to work in rotating shifts (early, late, weekend, and overtime as required)
PREFERRED QUALIFICATIONS
* Minimum 6+ months of Contact Center/BPO experience in Voice Support is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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