Company Overview Company Description About Bosch Service Solutions Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages primarily from the automotive, travel and logistics sectors as well as information and communication technology. Responsibilities
Manage service subscriptions (new subscription, subscription information, update products and services, etc.) Billing (change payment method, billing incidents, invoicing and other billing related issues) Provide technical support on digital products using databases, troubleshooting tools, knowledge articles and other resources Manage claims, suggestions and hear customer feedback on the product Follow up and ensure customer satisfaction
Benefits
Undefined contract from the first day Schedule: Monday to Friday from 12:00–08:00pm Hybrid working model (for candidates living in the province of Barcelona, Madrid and Pontevedra: 3 weeks from home – 1 week from the office) Comprehensive training paid in full: expert trainers will guide your training during your first weeks and you will be assigned an Onboarding Specialist to help you on your onboarding phase to BOSCH Real professional growth opportunities Be a part of an international network and profit from the diverse opportunities of a global employer Work up to 30 days per year from another European country (terms and conditions apply) Free and confidential psychological support: employees can access a psychological support line attended by professionals Fruit day every week Medical health insurance with important discounts (terms and conditions apply) Salary compensation package and vacancy details available through the recruiter (this is not a contractual offer)
Qualifications
Strong verbal and written communication skills, professional telephone etiquette and the ability to handle situations efficiently and professionally A sense of teamwork to satisfy sales goals and assure 100% customer satisfaction Proficiency in basic computer skills and Microsoft Office suite (Excel, Word, Outlook, …) Fluency in Italian (C2 level or bilingual) and English (B2 level) required Candidate must hold a valid EU working permit and a Spanish NIE number
Additional Information Offer valid until April 28th Job Title & Location Customer Support Agent ITALIAN & ENGLISH | Mobility SOLVE • Sardegna, Sardegna, IT #J-18808-Ljbffr