Investigation Specialist
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This is a remote home-based role, where you will have the opportunity to evaluate transactions and safeguard Amazon's global customer base. As an Investigation Specialist, you will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.
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The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. You will need to be flexible and able to work varied shifts.
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Key Responsibilities:
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* Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, its customers, or merchants.
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* Communicate with buyers, merchants, and other external and internal customers to make informed decisions about risk.
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* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
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* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
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* Participate in other special projects/assignments and partner with appropriate business teams as necessary.
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* Consistently achieve/exceed weekly productivity and quality standards.
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Required Skills and Qualifications:
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You should have:
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* Proficiency in both English and Vietnamese with an ability to compose grammatically correct, concise, and accurate written responses.
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* Experience working with Microsoft Office including Outlook, Word, and Excel.
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* Previous work experience in a customer service/retail environment.
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* Knowledge of or experience in a fraud/risk management environment.
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* Experience in insurance, finance, data analysis, research, translation, or training.
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* Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
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* Self-disciplined, diligent, proactive, and detail-oriented.
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* Excellent problem-solving skills.
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* Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
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Benefits:
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This role offers a unique opportunity to join a dynamic team and contribute to the success of Amazon's e-commerce platform.
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As an Investigation Specialist, you will have the chance to develop your skills and knowledge in a fast-paced and challenging environment.
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You will also have access to Amazon's comprehensive training program, which will equip you with the necessary tools and expertise to excel in your role.
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In addition, you will be part of a diverse and inclusive team, where you will have the opportunity to collaborate with colleagues from various backgrounds and industries.
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Others:
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Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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We value diversity and inclusion in our workplace and strive to create a culture that empowers everyone to deliver their best results for our customers.
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