Position
We are looking for a tempo parziale (32h) Client Advisor for Noventa Outlet (maternity cover).
The Client Advisor represents the Company with clients in our Outlet. He/She is a professional in the sales of luxury goods, and is responsible for the satisfaction and loyalty of every customer. He/She cooperates for reaching the qualitative and quantitative goals set in their store.
Job Responsibilities
- Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
- Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
- Cooperates with colleagues in order to create a positive environment and pays attention to performance level
- Constantly maintains a tidy working place according to the Company guidelines
Sales
- Is responsible for the sales process following the Company standards
- Provides and maintains a high level of customer service
- Manages commercial relations with clients in order to ensure the highest level of satisfaction
- Be able to build and maintain clients relationship through CRM activities
Profile
- Relevant work experience as Client Advisor in a luxury environment
- Aligned with the Loro Piana brand identity and passion for LP products
- Strong luxury touch and approach
- Excellent interpersonal and relationship building skills
- Strong clientelling skills
- Fluent Italian and English