Workster partners with a key BPO employer in Greece to find Italian-speaking Customer Experts for the largest worldwide Social Media company out of their office in Athens
* Assist our community and help resolve inquiries empathetically, accurately and on time
* Become and remain knowledgeable about our products and community standards
* Make well balanced decisions and personally driven to be an effective advocate for our community
* Strong interpersonal skills, verbal and written communication skills and most importantly empathy
* Display a strong bias to doing what's right for our community
* Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content
* Respond to user inquiries with high quality, speed, empathy and accuracy
* Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
* Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
* Enforce Terms of Use by carefully monitoring reports of abuse on the site
* Review the reported content within agreed turnaround times and standards of quality
* Identify inefficiencies in workflows and suggest solutions
* Recognize trends and patterns, and escalate issues outside the company policy to the global team
REQUIREMENTS
* C1 level of Italian
* Good level of English (B2)
* Willingness to relocate to Athens or already based there
* Experience in Customer Support is an advantage
* Strong abilities to work independently and as a team player
* Problem-solving and critical thinking skills
* Adaptable and flexible, demonstrating abilities to work with process and information changes
* Strong working knowledge of external systems and PC based internet and software applications
* Ability to provide required documentation (ID/Passport, Birth Certificate)
OFFER
* Relocation package with initial hotel stay, flight paid in advance and help finding permanent accommodation
* Competitive salary structure with bonus
* Private health insurance
* Varying shifts to be defined
* A dynamic and creative team with positive and friendly atmosphere
* Guidance and tools to reach your full potential
Job Type: Full-time