PWorking in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. You will be required to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve. /ppWe are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. /ppbr/ppKey Responsibilities /ppbr/pulliFace to Face IT support of users; /liliHardware installation, movement and de-installation; /liliDiagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.); /liliMaintain, analyze and solve end user computing problems both hardware and software; /li /ulpbr/ppProfessional skills and required qualifications: /pulliMinimum of 1 Year experience in an IT Support Role /liliGood English and Italian skills, verbal as well as written. /liliMastery in Windows 10 and MS Office 365 environment; /liliHardware problems diagnose skills (PC's, laptops, printers etc.); /liliITIL certification is an advantage and ServiceNow skills very welcome; /liliFamiliar with printer and multi-functional devices connected to a network; /liliPositive, helpful can do attitude and ability to work with others; /liliStrong communication skills, service delivery orientation; /liliAbility to cope with stress and workload; /li /ulpbr/ppemThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. /em /ppbr/ppstrongWhat's next: /strong /ppbr/ppIt's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist! /ppbr/ppstrongDiversity Inclusion /strong /ppbr/ppHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! /ppbr/ppstrongAbout Us /strong /ppbr/ppWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. /ppbr/ppWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. /ppbr/ppHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. /ppbr/ppOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. /ppbr/ppWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. /ppbr/ppMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. /ppbr/ppIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. /ppbr/ppWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. /ppbr/ppPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. /ppbr/ppIf you suspect you've been targeted, please contact us immediately at for verification. /ppbr/ppKey Points to Remember: /ppbr/pulliLegitimate job offers only follow interviews conducted with our hiring managers or clients. /liliWe will never ask for payment at any stage of the recruitment process. /li /ulpbr/ppStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation. /p