Company Description
About Orient Express
Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine‑dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at
About Orient Express Venezia at Palazzo Donà Giovannelli
Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.
Job Description
As the Lobby Bar & Wagon Bar Manager, you will lead with excellence in a fast‑paced, luxurious environment, ensuring exceptional guest experiences while managing the team, operations, and profitability of the bar.
Key Responsibilities
Team Leadership & Management
- Lead, motivate, and develop a passionate, service‑oriented team.
- Recruit, onboard, and continuously train team members to deliver outstanding service.
- Efficiently schedule staff to ensure optimal coverage during peak and off‑peak hours.
Guest Experience & Service Excellence
- Deliver a seamless and memorable guest experience by anticipating and exceeding guest needs.
- Engage with guests regularly to ensure satisfaction and promptly resolve any concerns.
- Maintain a unique and immersive atmosphere by managing ambiance, music, and presentation.
Operational Oversight
- Oversee daily operations including inventory management, product quality, and compliance with hygiene and safety standards.
- Develop and implement Standard Operating Procedures (SOPs) to maintain consistent service quality.
- Collaborate with the culinary team to ensure ingredient quality and menu consistency.
Financial Performance & Optimization
- Achieve and exceed financial targets through effective cost control and sales strategies.
- Analyze financial reports to identify improvement opportunities and adjust operations accordingly.
- Explore new revenue streams such as private events and partnerships.
Innovation & Industry Awareness
- Stay updated on industry trends to continuously enhance the bar’s offerings and guest experience.
- Introduce creative ideas to improve operations and overall bar vibe.
Qualifications
- Minimum 3 years’ experience managing a bar or restaurant, preferably within a luxury hotel setting.
- Bachelor’s degree in Hospitality Management or related field preferred.
- Proficient in restaurant management software and POS systems.
- Excellent verbal and written communication skills in Italian and English; additional languages are a plus.
- Strong organizational skills, leadership ability, and keen attention to detail.
- In‑depth knowledge of health, safety, and hygiene regulations.
- Flexibility to work varied shifts including nights, weekends, and holidays.
- Proactive, hands‑on attitude with a passion for delivering exceptional guest service.
- Professional and polished appearance in line with brand standards.
Additional Information
- A competitive package (base salary and yearly bonus)
- Medical Insurance, integrating Collective Labor Agreement one and extended to the family
- Buoni pasto
- Annual leave
- ALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.
- Learning & development: Opportunity to develop your talent and grow within your property and across the world!
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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