PpJoin to apply for the bCloud Solution Architect (CSA) – Cloud AI Apps /b role at bMicrosoft /b /ppGet AI-powered advice on this job and more exclusive features. /ppThe Global Customer Success (GCS) organization, an organization within Customer Experience Success, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. /ppThe International Customer Success Organization (iCSU) mission is to incubate, deliver and scale world-class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers. /ppJoin our expanding and culturally diverse iCSU team as Solution Architect (CSA) AI Apps and help us build a future where customers come to us not only because we provide industry-leading, AI-enabling data products and services, but also because we provide a differentiated and connected customer experience. You will become member our passionate, collaborative, and innovative team of experienced CSAs in EMEA who are looking forward to welcoming you in the fast-paced and dynamic Era of AI. Our customers are longing for your support to help them being at the Frontier of AI innovation. /ppWe are looking for a Cloud Solution Architect (CSA) to help customers bring their AI-powered applications to production scale on Azure. In this customer-facing role, you’ll lead technical engagements across design, build, and operations, removing blockers and accelerating adoption of Azure AI, App Services, GitHub, and data platforms. As part of the Cloud + AI Apps team, you will deliver engagements leveraging existing Repeatable IP and execution engines with accountability for delivery excellence, consumption growth, and successful deployment for the customer. You will ensure production readiness of mission-critical workloads and contribute to reusable IP that scales impact. You’ll be certified in priority workloads like Azure AI Foundry, AKS, Cosmos DB, and GitHub, and collaborate with customer executives, developers, and engineers to turn innovation into real-world outcomes. /ppemhis role is flexible in that you can work up to 100% from home /em /ppMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. /ppbResponsibilities /b /pulliEngage with customer IT and business leaders to understand their application, data, and AI priorities, and design secure, scalable solutions that drive business value and customer satisfaction. /liliLead technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Azure AI, App Services, GitHub, and data platforms. /liliOwn the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM. /liliDrive next best actions and generate incremental pipeline from each engagement, aligning with Unified Enterprise Support (ES) priorities. /liliDeliver repeatable intellectual property (IP) and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes. /liliProvide delivery oversight and escalation support for key Factory engagements across AI and App Innovation projects. /liliLead the health, resiliency, security, and optimization of mission-critical workloads, ensuring readiness for production-scale AI use cases. /liliAct as the Voice of the Customer by sharing insights and feedback with engineering teams to influence product improvements and remove adoption blockers. /liliSupport customer skilling through technical workshops, readiness activities, and recommendations that ensure solution performance, maintainability, and reliability. /liliMaintain deep technical expertise and stay current with Azure, AI, GitHub, and cloud-native development trends, while contributing to internal and external technical communities. /liliBe accredited and certified to deliver with advanced and expert-level proficiency in priority workloads including Azure AI Foundry, AKS, App Service, Cosmos DB, Azure SQL, PostgreSQL, APIM, and GitHub. /liliDemonstrate a growth mindset by continuously aligning your skills to customer needs, contributing to knowledge sharing, and mentoring others to accelerate customer outcomes. /li /ulpbQualifications /b /ppbRequired Qualifications: /b /pulliBachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting /liliOR equivalent experience /liliProven experience architecting and implementing enterprise-grade cloud-native solutions with AI capabilities – preferably pre-existing knowledge of Azure. /liliProven experience implementing cloud-native applications in Python or .NET with generative AI capabilities. /liliLanguages: Business fluency in English. /li /ulpbPreferred Qualifications: /b /pulliBachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting /liliOR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field solid experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting /liliOR equivalent experience /liliSolid experience working in a customer-facing role (e.g., internal and/or external). /liliExperience implementing hands-on Proof of Concepts (PoC), Minimum Viable Products (MVPs) using Copilot Studio and / or with Microsoft Teams Extensibility. /liliPassion in accelerated development workflows leveraging AI-first software development environments (e.g., GitHub Copilot, Cursor, Claude Code). /liliBreadth of technical experience in cloud solutions and knowledge in foundational security, infrastructure and network design, and subject matter expertise in data analytics and big data processing. /liliTechnical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) /li /ulpMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. /p /p #J-18808-Ljbffr