We are looking for a:Pronto/a a candidarsi? Prima di farlo, si assicuri di leggere tutti i dettagli relativi a questo lavoro nella descrizione sottostante.Technical Support Help Desk SpecialistThe Help Desk Specialist reports directly to the Technical Support Help Desk Manager and is responsible for:Manage Technical Support requests through the ticketing system BlueOnLine PortalIdentify reference market critical/emerging technical issueMain activities:Provide Technical support through BlueOnLine System directly to dealers and Branch Offices;Identify and report to correct HQ department issues highlighted from field related to Parts catalogue, Workshop Manual and Diagnostic tool;Involvement in different improvement activities with other departments (Service Ability, Diagnostic, Quality);Development of a Diagnostic Instrument (Diagnostic Sheets) introducing the "Problem Solving" methodology. xdwybme Requirements:Engineering Master Degree (preferably Mechanical or Electronics);English proficiency (B2/C1), knowledge of other languages is a plus;Good verbal and presentation skills;Automotive technical knowledge & Failure Modes;Problem Solving Ability;Interpersonal attitude;After sales processes knowledge;Ability to work under pressure;Team working attitude and ability to synthesize;Minimum three year experience in a similar role.Location: Modena