We are currently looking for a Sales Application Specialist Microbiology who will be responsible for customer retention, company and product acceptance. The primary function is to perform demonstrations, conduct instrument installations, solve customers’ clinical application problems, provide training for our customers, and provide technical applications support to Sales Representatives. Key Responsibilities
Support includes pre‑sales and post‑sales performs demonstrations, training on instrument operation and maintenance procedures, installation assistance and field support. Work closely with regional/local team to protect, maintain and grow company business with an effective focus on the support of the installed base and communicate regularly with local, zone and management teams. Communicates the technical and clinical information, ensuring customer use the instruments with efficiency and skill in appropriate applications. Drive the continuous improvement of the activities and processes which add value to the customer and business. Monitor customer satisfaction targets and adjust priorities and/or project tasks to enhance the customer experience, identify new needs and provide related solutions not initially identified by the customer. Manage existing accounts and exceed sales growth expectations for instrument, reagents.
Key Requirements
Master Degree in Biomedical or equivalent, Microbiology Master Degree is preferable. 2+ years clinical laboratory experience or equivalent. Open to travel up to 85% of the time (driving license is mandatory) with overnight stay in Italy and abroad. Good communication and interpersonal skills both in English and in Italian. Able to work autonomously, being a team player as well.
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