For the strengthening of the IT - CRM team in Milan we are looking for a / an : Corporate CRM Specialist The person will be involved in analysis and develop of features to support the activities of our subsidiaries. Main activities The CRM Analyst will be responsible for maintaining customer relationship software; Analyze customer data to identify trends and opportunities for business growth; Create reports and dashboards to communicate key metrics to management and stakeholders; Collaborate with cross-functional teams to drive improvements in customer experience, retention, and acquisition; Collaborate with business analysts, project managers, and clients to gather and analyze requirements; Ensure the data quality and accuracy of customer information; Stay up-to-date with best practices and new developments in CRM and customer data management; Create and maintain technical documentation for developed solutions; Troubleshoot and resolve issues related to Dynamics 365 CRM applications; Stay up-to-date with the latest developments and best practices in Dynamics 365 and related technologies. Requirements Bachelor's degree in Information Technology, Business, Marketing, Statistics, or related field; Welcome experience with Microsoft Dynamics; Strong communication and interpersonal skills; Ability to work as part of a team; Strong analytical and problem-solving skills; Excellent communication and collaboration abilities; Very good English; Welcome knowledge of a second language. Additional Information Contract : To be evaluated based on candidate's seniority. Place of work : Milan Company Philosophy Innovation and specialization Internationalization. Social and environmental sustainability People at the center Equal opportunity and inclusion Benefits Continuing education and development Corporate Welfare CCNL funds (health and pension insurance) Corporate conventions Who we are Mapei, founded in 1937 in Milan, is a leader in the development, production and distribution of chemical products and solutions for the building industry, with more than 24 Lines of Business capable of responding to any need in the world of construction. The Group currently involves more than 12,000 people worldwide and is composed of 102 Subsidiaries with 81 production plants on 5 continents and 32 research centers. Working in Mapei means being part of a winning team with a great sense of belonging and values. We look for people with strong motivation, flexibility and passion oriented to develop their skills and always be one step ahead. MAPEI, the most important worksite for your Talent! The company guarantees the processing of data in accordance with European Regulation No. 2016 / 679, referring to the privacy policy available by continuing with this application. The search is aimed at candidates of both sexes. (L. 903 / 77). J-18808-Ljbffr