Technical Support Help Desk Specialist
We are looking for a Technical Support Help Desk Specialist. The Help Desk Specialist reports directly to the Technical Support Help Desk Manager and is responsible for:
- Managing Technical Support requests through the ticketing system BlueOnLine Portal.
- Identifying reference market critical/emerging technical issues.
Main activities:
- Providing technical support through the BlueOnLine System directly to dealers and branch offices.
- Identifying and reporting to the correct HQ department issues highlighted from field related to parts catalogue, workshop manual and diagnostic tool.
- Involvement in different improvement activities with other departments (Service Ability, Diagnostic, Quality).
- Developing a diagnostic instrument (diagnostic sheets) introducing the "Problem Solving" methodology.
Requirements:
- Engineering master degree (preferably Mechanical or Electronics).
- English proficiency (B2/C1); knowledge of other languages a plus.
- Good verbal and presentation skills.
- Automotive technical knowledge Failure Modes.
- Problem solving ability.
- Interpersonal attitude.
- After sales processes knowledge.
- Ability to work under pressure.
- Team working attitude and ability to synthesize.
- Minimum three years of experience in a similar role.
Location:
Modena
J-18808-Ljbffr