Employerland, on behalf of a luxury 5-star hotel in Cortina d'Ampezzo, is looking for an Assistant Spa Manager.
Main responsibilities:
* Support the SPA Manager in overseeing daily operations of the spa, including treatment rooms, wellness areas, relaxation lounges, and retail.
* Lead, train, and develop a high-performing team of therapists, receptionists, and wellness professionals.
* Ensure all spa services are delivered with the highest level of professionalism, care, and attention to detail.
* Develop and update treatment menus and wellness programs in collaboration with leading brands and therapists.
* Directly perform treatments in cabin, when necessary
* Monitor guest satisfaction and respond effectively to feedback and special requests.
* Manage spa inventory, retail sales, and vendor relationships to ensure quality and profitability.
* Ensure strict adherence to hygiene, safety, and health regulations.
* Collaborate with Marketing and Sales Central Team to promote spa packages, seasonal offers, and membership programs.
* Keep up to date with industry trends and implement innovative concepts to enhance the spa experience.