As a Microsoft Data Center Project Manager (DCPM), you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives, and collaborate with stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This role will build a solid understanding of data center procedures, engage in collaboration across various teams, and mentor data center staff by sharing best practices.
Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services by delivering core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on the personal and professional development of all employees, offering training and growth opportunities such as Career Rotation Programs, Diversity & Inclusion trainings, and professional certifications.
Our infrastructure spans more than 200 data centers across 32 countries, supporting over 1 billion customers and 20 million businesses worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continuously evolve to meet ever‑changing business demands.
Microsoft’s mission is to empower every person and organization on the planet to achieve more. We foster a culture of respect, integrity, and accountability, creating an inclusive environment where everyone can thrive at work and beyond.
Responsibilities
* Demonstrate conscientiousness on cost, adhering to budget requirements; keep costs reasonable and contribute to staying within budget.
* Follow and adhere to safety and security policies and procedures, reporting any safety or security issues or concerns immediately.
* Perform troubleshooting for service incidents and escalations, as appropriate, to meet SLA/OLAs, with minimal disruption to clients/customers and business.
* Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
* Proactively review schedules and avoid conflicts when possible, coordinating and managing expectations, and offering alternatives when defining customer solutions.
* Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
* Suggest ways for reducing risk during maintenance; work with others to accommodate scheduling needs.
* Hold self‑accountability for end‑to‑end service quality and customer experience, supporting escalation of issues to appropriate owners.
* Embody Microsoft’s culture and values.
Qualifications
* High School Diploma or equivalent and industry experience.
* OR industry experience and college coursework.
Background Check Requirements
Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include, but are not limited to, the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following preferred qualifications.
Preferred Qualifications
* Experience in critical environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., servers, SANs, networking, capacity, DC rack/enclosures, structured cabling).
* Technical college degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
* Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
Equal Opportunity Employment
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Software Development
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