PbJob Summary /b /ppThe IT Desktop Support Engineer is responsible for providing technical assistance and support to end users for hardware, software, and network-related issues. This role ensures the smooth operation of the organization’s desktop computing environment, troubleshooting incidents, performing installations, and maintaining IT assets. /ppbKey Responsibilities /b /pulliProvide bfirst-line technical support /b for desktops, laptops, printers, and mobile devices (Windows, macOS, Linux as applicable). /liliInstall, configure, and maintain operating systems, applications, and hardware components. /liliTroubleshoot and resolve hardware and software issues in person, remotely, or via phone/email/ticketing system. /liliSet up new user accounts, profiles, and manage access permissions within Active Directory and related systems. /liliSupport and maintain network connectivity issues (Wi-Fi, LAN, VPN). /liliPerform regular bsystem updates, antivirus management, and patching. /b /liliMaintain and update basset inventory /b for all IT equipment and licenses. /liliAssist with bIT onboarding/offboarding /b processes for employees. /liliDocument technical procedures, resolutions, and maintain knowledge base articles. /liliCoordinate with vendors for warranty and repair services when needed. /liliSupport the IT team with larger infrastructure or project initiatives. /li /ulpbQualifications /b /ppbEducation Experience: /b /pulliBachelor’s degree or diploma in bInformation Technology, Computer Science, or a related field /b (or equivalent experience). /lilib1–3 years /b of experience in IT support, desktop support, or helpdesk roles. /li /ulpbTechnical Skills: /b /pulliStrong knowledge of bWindows 10/11 /b, macOS, and Microsoft 365 environment. /liliFamiliarity with bActive Directory, Group Policy, and Exchange/Outlook /b administration. /liliExperience with bticketing systems /b (e.g., ServiceNow, Jira, Freshservice). /liliUnderstanding of bbasic networking /b (TCP/IP, DNS, DHCP, VPN). /liliKnowledge of bremote desktop tools /b and endpoint management platforms (e.g., Intune, SCCM). /liliBasic troubleshooting for printers, VoIP phones, and peripheral devices. /li /ulpbSoft Skills: /b /pulliExcellent communication and interpersonal skills. /liliStrong problem-solving and multitasking abilities. /liliCustomer-focused mindset with a professional attitude. /liliAbility to work independently and collaboratively in a team environment. /li /ulpbPreferred Certifications (Optional) /b /pulliCompTIA A+ /liliMicrosoft Certified: Modern Desktop Administrator Associate /liliITIL Foundation /liliCompTIA Network+ /li /ul