Job Overview
Customer Support Agent – Italian & English (Mobility Solutions Services)
We are looking for talented profiles who can manage service subscriptions, billing, technical support, claims, and customer satisfaction.
Responsibilities
* Manage service subscriptions: new subscription, update products and services.
* Handle billing operations: change payment method, billing incidents, invoicing and other billing related issues.
* Provide technical support on digital products using databases, troubleshooting tools, knowledge articles and other resources.
* Manage claims, suggestions, and hear customer feedback on the product.
* Follow up and ensure customer satisfaction.
Benefits
* Undefined contract from the first day.
* Monday to Friday schedule from 12:00 to 20:00.
* Hybrid working model (three weeks from home, one week in office) for candidates in Barcelona, Madrid, and Pontevedra.
* Comprehensive paid training and an onboarding specialist to guide you.
* Professional growth opportunities as part of Bosch’s international network.
* Up to 30 days per year working from other European countries (terms & conditions apply).
* Free confidential psychological support line.
* Weekly fruit day.
* Medical health insurance and important discounts (terms & conditions apply).
* Other benefits available – details upon request.
Qualifications
* Strong verbal and written communication skills and professional telephone etiquette; ability to handle situations efficiently.
* Team‑oriented mindset focused on meeting sales goals and achieving 100% customer satisfaction.
* Proficiency in basic computer skills and Microsoft Office suite (Excel, Word, Outlook, etc.).
* Fluency in Italian (C2 or bilingual) and English (B2).
* Valid EU working permit and Spanish NIE number.
Location
Chieti, Abruzzo, Italy.
Position open until 28 April.
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