PpJoin to apply for the bGlobal Modern Workplace SME Team Leader /b role at bMSC Mediterranean Shipping Company /b /p pMSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. /p pFrom a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change. /p pMSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva, Warren, and Chennai. /p pWith over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines. /p h3Role Overview /h3 pWithin the Global IT Workplace Operation team, the Global Workplace Operation Team Leader is responsible for the following activities: /p ul liResolve incidents escalated by local IT and Global Service Desk /li liTrack resolution of incidents and requests /li liAdminister systems, test, install and release various applications /li liShare personal experiences of support and technical expertise with local IT and Global Service Desk through communication or knowledge base articles and documentation /li /ul h3Key Responsibilities /h3 ul liSupport Microsoft Windows 11 /li liSupport core collaborative applications (Microsoft Office 365, Citrix, Printix, …) /li liDiagnose and resolve technical hardware and software issues /li liBe independent in troubleshooting and finding solutions, applying them accordingly with company rules /li liHelp and advise users on appropriate action /li liSupport and train Local IT teams and Global Service Desk /li liIdentify and escalate situations requiring urgent attention /li liTrack and route incidents and requests /li liDocument resolution processes and procedures (How to…) /li liFollow tickets with third‑party vendors (Microsoft, Dell, …) /li liWork in cooperation with the SME team (Subject Matter Expert) /li liFollow release of applications and changes /li liEmbrace the strategy defined by management and make it one’s own /li /ul h3Qualifications and Experience /h3 ul li5 years in a workplace supporting environment /li liExperience with PCs and peripherals /li liProficiency with Windows 11 /li liProficiency with Office 365 /li liEnd‑user support experience /li liTroubleshooting, optimization; Intune knowledge (nice to have) /li liExperience with asset management, following ITIL standards /li liPrinting experience (nice to have) /li liGood knowledge of spoken and written English /li /ul h3What We Offer /h3 pWe offer a range of benefits including learning opportunities, a comprehensive welfare system, life and health insurance, a modern workstation, and discounts within the MSC group. /p pMSC Technology Italy also fosters a culture of innovation and wellbeing through meetups, technical events, gaming tournaments, company charity initiatives, and a sustainability program. /p pOur Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. /p h3Seniority level /h3 ul liAssociate /li /ul h3Employment type /h3 ul liFull‑time /li /ul h3Job function /h3 ul liInformation Technology /li liTransportation, Logistics, Supply Chain and Storage and Maritime Transportation /li /ul /p #J-18808-Ljbffr