PpAre you ready to step into a #Gamechanger role where you can make a real impact? Concentrix is on the hunt for an experienced Sales Team Leader to join our dynamic office in Lecce. If you have a passion for customer service operations and are enthusiastic about starting a new career with us, we want to hear from you! /p h3Key Responsibilities /h3 ul libLead and Inspire: /b Supervise a team of call center associates, ensuring their work and attendance align with organizational policies. /li libCoach to Sales Success: /b Regularly coach team members to meet and exceed performance metrics. /li libPerformance Management: /b Identify issues and implement improvement plans, with actions including potential terminations if required. /li libAchieve Excellence: /b Ensure our services meet contractual KPIs and financial targets. /li libCommunicate and Update: /b Set clear expectations and provide timely updates to your team. /li libHandle Escalations: /b Provide expertise in managing escalated customer calls when necessary. /li libFacilitate Meetings: /b Conduct team meetings to share information and foster open dialogue. /li libStay Informed: /b Keep up-to-date with internal processes and attend manager development training. /li libPromote Values: /b Embody and advocate Concentrix's values through your behavior and attitude. /li /ul h3Candidate Profile /h3 ul libSkillful Communicator: /b Strong verbal and written skills, with English at B1 level. /li libLeadership Abilities: /b Capable of leading teams in prioritization and multitasking. /li libFlexible and Ready: /b Open to working Monday to Sunday, 8:00 to 24:00. /li libMotivated Mentor: /b Dedicated to coaching and guiding team members. /li /ul h3Why Join Us? /h3 ul libCompetitive Compensation: /b Attractive salary and bonus plan. /li libLearning Opportunities: /b Access to Concentrix University and LinkedIn Learning. /li /ul pBe a part of something bigger at Concentrix, where your leadership can make a difference. /p h3Seniority level /h3 pAssociate /p h3Employment type /h3 pFull-time /p h3Job function /h3 pSales and Analyst /p h3Industries /h3 pIT Services and IT Consulting and Telephone Call Centers /p pLocation: Greater Lecce Metropolitan Area /p /p #J-18808-Ljbffr