Join Microsoft as a Cloud Solution Architect (CSA) – Cloud & AI Apps and help customers bring AI‑powered applications to production scale on Azure. The Global Customer Success (GCS) organization, an organization within Customer Experience & Success, leads the effort to enable customer success on the Microsoft Cloud by harnessing AI‑powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence and nurture long‑term loyalty. The International Customer Success Organization (iCSU) mission is to incubate, deliver and scale world‑class customer success services for Microsoft’s most strategic, innovative, complex and globally operating customers. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities
Engage with customer IT and business leaders to understand their application, data and AI priorities, and design secure, scalable solutions that drive business value and customer satisfaction. Lead technical engagements across architecture design, Proof of Concepts (POCs) and Minimum Viable Products (MVPs) to accelerate adoption of Azure AI, App Services, GitHub and data platforms. Own the end‑to‑end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM. Drive next best actions and generate incremental pipeline from each engagement, aligning with Unified Enterprise Support (ES) priorities. Deliver repeatable intellectual property (IP) and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes. Provide delivery oversight and escalation support for key Factory engagements across AI and App Innovation projects. Lead the health, resiliency, security and optimization of mission‑critical workloads, ensuring readiness for production‑scale AI use cases. Act as the Voice of the Customer by sharing insights and feedback with engineering teams to influence product improvements and remove adoption blockers. Support customer skilling through technical workshops, readiness activities and recommendations that ensure solution performance, maintainability and reliability. Maintain deep technical expertise and stay current with Azure, AI, GitHub and cloud‑native development trends, while contributing to internal and external technical communities. Be accredited and certified to deliver with advanced and expert‑level proficiency in priority workloads including Azure AI Foundry, AKS, App Service, Cosmos DB, Azure SQL, PostgreSQL, APIM and GitHub. Demonstrate a growth mindset by continuously aligning your skills to customer needs, contributing to knowledge sharing and mentoring others to accelerate customer outcomes.
Qualifications Required Qualifications
Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture and/or consulting
OR equivalent experience
Proven experience architecting and implementing enterprise‑grade cloud‑native solutions with AI capabilities – preferably pre‑existing knowledge of Azure. Proven experience implementing cloud‑native applications in Python or .NET with generative AI capabilities. Languages: Business fluency in English.
Preferred Qualifications
Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture and/or consulting
OR Master’s Degree in Computer Science, Information Technology, Engineering, Business or related field solid experience in cloud/infrastructure technologies, technology solutions, practice development, architecture and/or consulting OR equivalent experience
Solid experience working in a customer‑facing role (e.g., internal and/or external). Experience implementing hands‑on Proof of Concepts (PoC), Minimum Viable Products (MVPs) using Copilot Studio and/or with Microsoft Teams Extensibility. Passion in accelerated development workflows leveraging AI‑first software development environments (e.g., GitHub Copilot, Cursor, Claude Code). Breadth of technical experience in cloud solutions and knowledge in foundational security, infrastructure and network design, and subject matter expertise in data analytics and big data processing. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Seniority level Not Applicable Employment type Full‑time Job function Engineering and Information Technology Industries Software Development #J-18808-Ljbffr