Mangia's Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia's offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.
Job Description:
The Resort Life Manager leads the overall guest experience, blending hospitality, wellness, and lifestyle in line with brand standards. They coordinate cross-functional teams to deliver memorable, tailored stays.
Key Responsibilities:
Oversee the full guest experience, integrating hospitality, wellness, activities, and lifestyle services
Coordinate departments (front office, spa, F&B, outdoor activities, guest relations) to ensure consistency and excellence
Design tailored experiential programs aligned with brand identity and guest expectations
Monitor guest satisfaction and implement improvements based on feedback and KPIs
Collaborate with the marketing team to promote events, packages, and lifestyle initiatives
Train and motivate staff to deliver empathetic, proactive, and memorable service
Requirements:
Proven managerial experience in luxury resorts, boutique hotels, or wellness properties
Strong guest-centric approach, personalization skills, and attention to detail
Cross-functional expertise in hospitality, wellness, events, and communication
Empathetic leadership and ability to inspire multidisciplinary teams
Excellent command of English and preferably a second language
What we offer:
Type of contract seasonal
Accommodation available
Meals provided
Career growth opportunities within the company
Dynamic and collaborative work environment
Ongoing training and access to professional development courses