We are looking for a:
Technical Support Help Desk Specialist
The Help Desk Specialist reports directly to the Technical Support Help Desk Manager and is responsible for:
- Manage Technical Support requests through the ticketing system BlueOnLine Portal
- Identify reference market critical/emerging technical issue
Main activities:
* Provide Technical support through BlueOnLine System directly to dealers and Branch Offices;
* Identify and report to correct HQ department issues highlighted from field related to Parts catalogue, Workshop Manual and Diagnostic tool;
* Involvement in different improvement activities with other departments (Service Ability, Diagnostic, Quality);
* Development of a Diagnostic Instrument (Diagnostic Sheets) introducing the "Problem Solving" methodology.
Requirements:
* Engineering Master Degree (preferably Mechanical or Electronics);
* English proficiency (B2/C1), knowledge of other languages is a plus;
* Good verbal and presentation skills;
* Automotive technical knowledge & Failure Modes;
* Problem Solving Ability;
* Interpersonal attitude;
* After sales processes knowledge;
* Ability to work under pressure;
* Team working attitude and ability to synthesize;
* Minimum three year experience in a similar role.
Location: Modena