Job OverviewCustomer Support Agent – Italian & English (Mobility Solutions Services)
We are looking for talented profiles who can manage service subscriptions, billing, technical support, claims, and customer satisfaction.
Responsibilities
Manage service subscriptions: new subscription, update products and services.
Handle billing operations: change payment method, billing incidents, invoicing and other billing related issues.
Provide technical support on digital products using databases, troubleshooting tools, knowledge articles and other resources.
Manage claims, suggestions, and hear customer feedback on the product.
Follow up and ensure customer satisfaction.
Benefits
Undefined contract from the first day.
Monday to Friday schedule from 12:00 to 20:00.
Hybrid working model (three weeks from home, one week in office) for candidates in Barcelona, Madrid, and Pontevedra.
Comprehensive paid training and an onboarding specialist to guide you.
Professional growth opportunities as part of Bosch's international network.
Up to 30 days per year working from other European countries (terms & conditions apply).
Free confidential psychological support line.
Weekly fruit day.
Medical health insurance and important discounts (terms & conditions apply).
Other benefits available – details upon request.
Qualifications
Strong verbal and written communication skills and professional telephone etiquette; ability to handle situations efficiently.
Team‐oriented mindset focused on meeting sales goals and achieving 100% customer satisfaction.
Proficiency in basic computer skills and Microsoft Office suite (Excel, Word, Outlook, etc.).
Fluency in Italian (C2 or bilingual) and English (B2).
Valid EU working permit and Spanish NIE number.
LocationChieti, Abruzzo, Italy.
Position open until 28 April.
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