We are looking for a:
Prima di candidarsi per questo ruolo, la preghiamo di leggere le seguenti informazioni su questa occasione, riportate di seguito.
Technical Support Help Desk Specialist
The Help Desk Specialist reports directly to the Technical Support Help Desk Manager and is responsible for:
Manage Technical Support requests through the ticketing system BlueOnLine Portal
Identify reference market critical/emerging technical issue
Main activities:
Provide Technical support through BlueOnLine System directly to dealers and Branch Offices;
Identify and report to correct HQ department issues highlighted from field related to Parts catalogue, Workshop Manual and Diagnostic tool;
Involvement in different improvement activities with other departments (Service Ability, Diagnostic, Quality);
Development of a Diagnostic Instrument (Diagnostic Sheets) introducing the "Problem Solving" methodology. xlwpduy
Requirements:
Engineering Master Degree (preferably Mechanical or Electronics);
English proficiency (B2/C1), knowledge of other languages is a plus;
Good verbal and presentation skills;
Automotive technical knowledge & Failure Modes;
Problem Solving Ability;
Interpersonal attitude;
After sales processes knowledge;
Ability to work under pressure;
Team working attitude and ability to synthesize;
Minimum three year experience in a similar role.
Location : Modena