Ph3Job Description /h3 pCustomer Services (CS) focuses on delivering comprehensive support across various areas such as technical assistance, network design, deployment, integration, and maintenance, with the goal of maximizing customer satisfaction and generating revenue. /p pWithin this, the End-to-End (E2E) subfamily ensures cohesive support across different business units by managing both technical and non-technical aspects throughout pre- and post-sales phases. It plays a key role in preparing service readiness, providing feedback on product serviceability, and escalating critical issues to the appropriate internal functions when necessary. /p pThe Technical Manager oversees all technical management activities outlined in the customer contract, ensuring they are delivered with the required quality, within the agreed timelines, and with proper risk management—from the delivery planning phase through deployment, customer acceptance, and support. This role also serves as the primary technical contact and the first point of escalation for all technical matters within the customer project. /p h3How You Will Contribute And What You Will Learn /h3 ul liServes as the primary technical contact for small to mid-sized projects. /li liCollaborates closely with project management and technical teams. /li liManages all technical activities per customer contracts, ensuring quality, risk control, and timely delivery from planning to care phase. /li liActs as the main technical interface and first point of escalation. /li liEnsures smooth project execution and network availability, following BG / BL guidelines and PM at Nokia methodology. /li liSupports the Project Execution Owner (PEO) in planning, delivery, and acceptance. /li liAssess workload and required expertise; handles resource planning and technical task allocation. /li liLeads technical execution activities, including implementation, acceptance, verification, fault management, and upgrades. /li liConducts technical risk analysis and implements mitigation plans. /li liAids in transitioning projects to operations and ensures successful action implementation. /li liMaintains network availability with the Care team. /li liIdentifies technical opportunities to expand customer contracts (e.g., network growth, feature additions, software fixes). /li liSupports Solution Managers in reviewing solutions and project assumptions, when needed. /li /ul h3Key Skills And Experience /h3 ul liStrong technical project management for small to mid-sized projects. /li liPrimary technical interface and escalation point. /li liSkilled in cross-functional collaboration. /li liExperience with contract-based delivery, quality, and risk management. /li liProficient in project planning, resource allocation, and task management. /li liHands‑on with implementation, acceptance, upgrades, and fault management. /li liConducts technical risk assessments and mitigation. /li liSupports project transitions and ensures network availability. /li liIdentifies opportunities for technical growth and contract expansion. /li /ul h3About Us /h3 pCome create the technology that helps the world act together. /p pNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. /p pWe challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. /p pNokia offers continuous learning opportunities, well‑being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. /p pNokia is committed to inclusion and is an equal opportunity employer. /p pWe are committed to a culture of inclusion built upon our core value of respect. /p h3What we offer /h3 pNokia offers continuous learning opportunities, well‑being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. /p h3Recognitions for Inclusion Equality /h3 ul liOne of the World’s Most Ethical Companies by Ethisphere /li liGender-Equality Index by Bloomberg /li liWorkplace Pride Global Benchmark /li /ul h3About The Team /h3 pIn Mobile Networks, our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non‑CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity. /p /p #J-18808-Ljbffr