Dematic has an immediate need for a Global HRIS Support Specialist as part of our global HR Organization. This position is part of the Global HR Solutions team and is responsible for the support of the HR Community around our Global Workday suite, to maintain Workday data, organization and security framework, participates in Global HR Solutions enhancement and/or implementation projects, and is a point of escalation for complex Workday issues.
**What we offer**:
**Key tasks include, but are not limited to, the following**:
- Monitor Workday support requests volume through Salesforce reporting and recommend ways to reduce quantity and improve service quality and speed
- Primary point of contact in resolving complex tickets
- Provide guidance to team members on use of systems
- Support in and help to drive process improvement projects in partnership with HR Solutions team
- Assists in change management and roll out of training activities related to HR Solutions
- Consult with HR users to understand business needs and translate them into functional system enhancement requirements
- Liaise with parent company, KION, central support and implementation team to design and deliver enhancements
- Partner with HR Project Managers and Business Analyst to support the continuous improvement of HR processes and the identification of automation opportunities
- Partner with HR Analytics, HRIS, and IT teams to improve downstream systems and data mining activity
**Tasks and Qualifications**:
**What we are looking for**:
- Bachelor's Degree in Human Resources or similar business field
- 3+ years in HRIS/HR Transformation consulting or HRIS roles based on Workday in complex organizations
- Workday HCM and other Workday modules certifications are a plus
- Ability to initiate and drive projects to completion
- Experience with ticketing systems and management of incidents/Service requests with a structured and organized approach
- Experience in assessing/analyzing HR business requirements and identification of technical solutions
- Ability to proactively identify HR and/or Workday improvement opportunities
- Ability to see the big picture and make relevant connections between different HR processes
- Excellent customer management and business literacy skills, able to accurately interpret business objectives and needs
- Excellent verbal and written communication skills, able to convey complex information in a clear and concise manner
- Strong ability to balance competing priorities and flexibility to re-prioritize
- Ability to maintain confidentiality of sensitive data and topics
**Further details**:
Before meeting us, watch the videos We Are Dematic and our Solutions