We are looking for a determined, detail-oriented receptionist to join our team at the brand new Hampton by Hilton Venice Isola Nuova.
Position Overview:
As the Front Office Receptionist, you will be the first point of contact for our guests, playing a crucial role in ensuring their stay is pleasant and comfortable. You will be expected to handle check-in and check-out, manage reservations, and provide information about the hotel and the area. This role requires excellent communication skills, a friendly attitude and the ability to work in a fast-paced environment.
Primary Responsibilities:
* Greet guests upon arrival, providing a friendly and professional first impression.
* Manage the check-in and check-out process efficiently and accurately.
* Handle guest questions and requests in person and over the phone.
* Manage reservations, including changes and cancellations, using the hotel's property management system.
* Provide information on hotel services, amenities, and local attractions.
* Respond to guest complaints and concerns in a timely and professional manner.
* Maintain a clean and organized reception area.
* Collaborate with other hotel departments to ensure a seamless guest experience.
* Perform necessary administrative tasks, including billing and cash handling.
Qualifications
* High school diploma or equivalent; training in hospitality or a related field is a plus.
* Previous experience in a front office or customer service role, preferably in a hotel.
* Strong communication and interpersonal skills.
* Computer proficiency and experience with property management systems (PMS) preferred.
* Ability to work flexible hours, including weekends, holidays and overnight shifts.
* Excellent problem-solving skills and attention to detail.
* Positive attitude and passion for hospitality.
* Good communication skills in Italian and English, other languages are a plus.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for professional growth and career advancement within a leading hotel brand.
* Supportive and collaborative work environment that values innovation and teamwork.
* Comprehensive training and development programs.
* Opportunities to make a significant impact in a brand new hotel.
* Discounted rates for stays and dining at internationally branded hotels.
Be part of a globally recognized brand in one of the world's most iconic cities. Apply today! https://apex-alliance-hotel-management.factorialhr.com/#jobs
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