We are looking for a: Technical Support Help Desk Specialist
The Help Desk Specialist reports directly to the Technical Support Help Desk Manager and is responsible for:
Manage Technical Support requests through the ticketing system BlueOnLine Portal
Identify reference market critical/emerging technical issue
Main activities:
Provide Technical support through BlueOnLine System directly to dealers and Branch Offices;
Identify and report to correct HQ department issues highlighted from field related to Parts catalogue, Workshop Manual and Diagnostic tool;
Involvement in different improvement activities with other departments (Service Ability, Diagnostic, Quality);
Development of a Diagnostic Instrument (Diagnostic Sheets) introducing the "Problem Solving" methodology.
Requirements:
Engineering Master Degree (preferably Mechanical or Electronics);
English proficiency (B2/C1), knowledge of other languages is a plus;
Good verbal and presentation skills;
Automotive technical knowledge & Failure Modes;
Problem Solving Ability;
Interpersonal attitude;
After sales processes knowledge;
Ability to work under pressure;
Team working attitude and ability to synthesize;
Minimum three year experience in a similar role.
Location: Modena