Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality while highlighting the brand’s century-old heritage, craftsmanship, and commitment to innovation.
Job Responsibilities
* Outgoing, customer‑focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first‑class consultations.
* With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
* The connection to our customers doesn't end when they leave the store - as an after‑sales professional, you'll continue to be a professional point of contact for all after‑sales topics.
* A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first‑class processing, from acceptance through communication with the responsible technical team to return to our customers.
Qualifications
* Experience in the luxury sector is preferred, but we also welcome new starters.
* Fluent in Italian and English; additional language skills are a plus.
* Passion for consulting and dedication to customer experience.
Benefits
* Competitive and attractive compensation with an additional profit‑sharing system.
* Staff discount on our range of RIMOWA products.
* Lunch tickets.
* International and exciting environment within the LVMH Group.
* Exciting projects and individual career development opportunities.
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