Operations Manager, Print on Demand OperationsJob ID: | Amazon UK Services Ltd.Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It's driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.Key job responsibilities
Manage and develop a team of Area ManagersLead operational teams on night shift, deal with issues, and positively impact site performanceAnalyse shift performance against relevant business objectives, and put in place actions to improve operational excellenceWork closely with other support teams, including HR, Finance, Health and Safety, and SecurityDesign and deliver initiatives across the sites to improve operational performance
A day in the lifeYou'll lead night shift at one of our operational sites. You'll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you'll be close to the day‐to‐day operations at your site but also contribute to new ways to innovate at your site.A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You'll be a source of leadership and support your team to be the best managers they can be.About the teamCustomer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we're always looking for ways to offer a bigger, better product range – delivered quickly and affordably.The CF team is the first point in the chain that helps customers get products at the speed we're known for. We're based in Fulfilment Centres, which are at the heart of Amazon's fast‐paced Operations network. Our centres are sometimes referred to as the 'First Mile' because it's where most Amazon packages start their journey. We manage dynamic inventory and facilitate speedy deliveries round the clock.Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.Basic Qualifications
A degree or relevant experience in people and stakeholder managementAdvanced proficiency in verbal and written English and intermediate proficiency in the local languageRelevant experience in using data or anecdotal evidence to influence business decisionsRelevant experience in key areas of production and supply chains
Preferred Qualifications
Experience in Lean, Six Sigma and Kaizen techniquesExperience in a similar logistical working environmentRelevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
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