The ideal candidate for this role possesses excellent communication and interpersonal skills, with a strong ability to welcome guests and handle check-in procedures. This individual should be knowledgeable about foreign languages, particularly English, and have computer skills as well as familiarity with hotel management software.
A team player with problem-solving abilities and emergency management skills will thrive in this environment. The successful candidate will be able to make and confirm reservations both by phone and online, sort incoming communications and provide information about internal and external services.
In addition to these responsibilities, the guest receptionist will be required to respond to questions and requests from guests, both in person and via various channels. They will work closely with other departments to ensure seamless service delivery.
This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and is committed to continuous learning and professional growth.
Responsibilities:
* Welcome guests upon arrival and handle check-in procedures
* Make and confirm reservations by phone and online
* Sort incoming communications and forward them to relevant departments
* Provide information about internal and external services
* Respond to questions and requests from guests
Requirements:
* Excellent communication and interpersonal skills
* Knowledge of foreign languages, especially English
* Computer skills and familiarity with hotel management software
* Problem-solving abilities and emergency management skills
Benefits:
* Training and development opportunities
* Career growth and advancement
* Opportunities to work with diverse teams and clients
What We Offer:
* A dynamic and supportive work environment
* Ongoing training and development opportunities
* A chance to grow and develop your career
About Us:
We are a leading hospitality company that values diversity, inclusion and employee satisfaction. Our mission is to deliver exceptional customer experiences and create memorable moments for our guests.