Job Description
Italian Hospitality Collection is an Italian hotel, resort and spa brand that features some of Italy's most impressive properties and provides rich, authentic experiences for avid travellers who seek a genuine Italian lifestyle. With stunning properties in Tuscany, Sardinia and the Italian Alps, the destinations offer their guests the perfect blend of business and leisure.
The company continues to grow and is expanding their portfolio in Italy, which currently includes the following properties:
· Chia Laguna Nature Resort - 424 rooms, a collection of three hotels which offer a variety of restaurants and bars, Spa, extensive meetings facilities and boasts the finest sandy beaches in Sardinia. The complex features 3 different hotels - Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia - Curio Collection by Hilton, and Hotel Village, with also a conference centre with 8 meeting rooms for up to 900 delegates.
· Grotta Giusti Thermal Spa Resort - 68 rooms, Europe’s biggest underground thermal cave and a Thermal Spa. The hotel is affiliated to the brand Autograph Collection by Marriott.
· Fonteverde Lifestyle&Thermal Retreat - 78 rooms, a leading luxury thermal spa and one of the most outstanding destinations in Tuscany and is a Member of Leading Hotels of the World.
· Bagni di Pisa Palace & Thermal Spa - 61 rooms, a historic thermal spa resort with naturally warm waters and first-class facilities and is a Member of Leading Hotels of the World.
· Le Massif Hotel&Lodge - 80 rooms, ski resort with a distinct chalet vibe in its design. It has La Lodge at the top of the mountain with restaurant and bar facilities along with Kids Club and lockers room. It is a Member of The Leading Hotels of the World
1.0 The role and type of contract
This position will report to the General Manager of the resort and will share responsibility for operational management with him, following the guidelines of IHC Group.
We offer a permanent contract with Quadro A2 Employment classification – CCNL AICA Tourism.
2.0 What we are looking for
We are recruiting for a Cluster Hotel Manager for Chia Laguna Nature Resort, who will take on the operational responsibility of the two Hilton branded hotels part of the resort:
· The Laguna hotel, part of Conrad collection with 107 keys 5 Star, one of three luxury brands within Hilton, catering towards the Smart Luxury mindset, and offering guests intuitive service, infinite connections and a world of style.
· The Baia di Chia hotel, part of Curio collection with 77 keys 5-Star, one collection of hotels that are hand-picked for their distinct character and personality, catering towards today’s travellers that are looking for unique and memorable hotels that offer distinct and authentic experiences.
The Cluster Hotel Manager will be responsible for managing the daily hotel operations of these who hotels in the continuing effort to deliver the brand promise, creative and outstanding guest service.
Key objectives of the role
ü Drive and support motivation within the two teams of the hotels
ü Drive incremental revenues across all departments. with key focus in Room Division as well as F&B
ü Drive consistency and quality standards disposed by the brands throughout the year
ü Deliver the annual budget through the agreed commercial strategies
3.0 Soft & Personal skills
Functional Know- How
Must possess hands-on and successful experience in managing all the key business functions required of a Hotel Manager, including operations, management controlling, sales, revenue and e-commerce. All in an upscale/luxury branded environment.
Interpersonal skills
Excellent interpersonal skills, capable of maintaining presence and communicating effectively at all levels within the two hotels part of resort.
Leadership
Must be a strong leader who has empathy and an ability to motivate and mentor others to deliver the agreed strategy and desired outcomes within allocated timeframes.
Self-Management and Organization
Be a self-starter and have the ability to establish a process for activities that lead to the implementation of the agreed strategy, systems, procedures or outcomes.
Initiative
Ability to take initiative to identify, prioritize and implement actions required to completion and ensuring deadlines are met. Ability to work well under pressure and effectively handle multiple and concurrent demands. Ability to collaborate with others and act in an objective manner to stay on track to achieve goals.
Flexibility
The ability to readily modify, respond to and integrate change with minimal personal resistance. Must be able to adapt to changing environments.
Economics Analysis
Must possess strong analytical skills and the ability to communicate the results clearly, either through monthly performance reports or any other ad hoc financial analysis requested from GM. Capability to propose solutions that adjust costs in line with revenue performance.
4.0 Key skills and qualifications
ü An exceptional leader with outstanding networking skills.
ü Strong experience in luxury hospitality
ü A strong leader and hands-on operator with excellent people management skills, driving employee engagement and delivering the highest level of customer service
ü Strong resort operational experience across luxury properties
ü Strong understanding of operational functions and ideally of commercial functions
ü Excellent organizational and planning skills
ü A positive and motivated hands-on approach
ü Fluent Italian and English
ü Excellent room division and food and beverage know how
ü Previous experience in luxury international brands Prior experience with Hilton, within one of the luxury or upper upscale brands