Location:
Serravalle (AL), IT
ID: 10535
Join Maison Valentino and grow within a dynamic environment where business and creativity intersect. We foster an inclusive, open-minded community where every colleague's contribution is valued and essential to our success.
We are seeking a highly motivated Client Advisor for our boutique in Serravalle, passionate about delivering an exclusive customer experience. Ideal candidates are results-oriented, eager to learn, knowledgeable about current fashion trends, and deeply interested in our brand and products.
Responsibilities include:
Client
* Master the client journey to create emotional connections and desire;
* Engage with existing and prospective clients according to weekly plans set by store management;
* Provide Valentino Couture service impeccably during all phases: preparation, welcome, exploration, presentation, closing, and farewell;
* Focus on developing and retaining existing clients while recruiting new ones;
* Engage clients through every sales opportunity, including walk-ins, private appointments, and phone inquiries;
* Participate actively in sales routines and partnerships.
Operations and Visual Merchandising
* Manage all sales and after-sales activities, including returns, repairs, and complaints;
* Ensure proper product maintenance and replenishment on the floor;
* Maintain knowledge of warehouse stock across all categories to optimize re-stocking and sales;
* Follow administrative and operational procedures;
* Coordinate with visual teams to ensure display guidelines are met and report relevant information to store management.
Qualifications:
* Excellent interpersonal and communication skills;
* Fluency in English and Italian is essential; additional languages are a plus;
* Proactive team player with a positive attitude;
* Strong knowledge of high fashion;
* Adaptability to evolving company needs;
* Existing client network within the luxury sector.
At Valentino, our diverse talent pool contributes to a culture of inclusivity and equity. We foster a sense of belonging, passion, and engagement among our colleagues, forming a vibrant, multifaceted community.
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