Company Description
If you're curious about how global products move across borders and want to dive into customs regulations, origin rules, and international compliance in a structured and supportive environment like Bosch Rexroth — this internship is for you!
With its five product lines of compact hydraulicsBosch Rexroth Oil Control SpA, with factories in the province of Modena and Reggio Emilia and over 1,300 employees, has been producing and marketing compact hydraulic components for multiple applications for over 40 years, from aerial platforms to cranes, earth-moving machinery, agricultural machinery, industrial applications.
What characterizesBosch Rexroth Oil Control S.p.A.is the ability to study customized solutions in relation to each specific customer requirement. For this reason, the products of Bosch Rexroth Oil Control S.p.A. they are synonymous with quality and represent a guarantee for the global market.
In industrial hydraulics, Bosch Rexroth is actively shaping the transition from conventional to intelligent and connected hydraulics. This opens up enormous potential for the easy and economical integration of machines and systems into modern industrial environments.
Our R&D department based in Nonantola (MO) is a center of global competence for Compact Hydraulic products.
Job Description
The Quality Claim Engineer is responsible for managing customer quality claims, ensuring proper root cause analysis, coordinating corrective and preventive actions, and maintaining high standards of product quality and customer satisfaction. The role acts as a key interface between the customer and internal departments, supporting continuous improvement initiatives.
Main Responsibilities
Receive, analyze, and manage customer quality claims in a timely and professional manner..
Prepare and maintain detailed technical reports.
Coordinate and monitor corrective and preventive actions across departments.
Collaborate closely with Production, R&D, Quality Assurance, Logistics, and After-Sales teams.
Maintain clear and proactive communication with the customer throughout the claim resolution process.
Support internal and external quality audits.
Analyze claim trends and KPIs to identify recurring issues and propose improvements.
Qualifications
Education:
Degree in Engineering (preferably Mechanical, Industrial, Materials, or similar).
Experience:
2–5 years of experience in a similar role within Quality, After-Sales, Production, or Technical Support.
Proven experience in managing customer complaints and technical problem-solving.
Technical Skills:
Good understanding of manufacturing processes and materials.
Familiarity with ERP systems and QMS platforms (e.g., SAP, Salesforce, ISO 9001).
Strong analytical and problem-solving skills.
Languages:
Fluent English; other languages are a plus.
Soft Skills:
Strong communication and interpersonal skills.
Customer-oriented mindset with high attention to detail.
Ability to work independently and manage priorities under pressure.
Team player with a proactive and flexible approach
Additional Information
If you feel confident in the position don't hesitate to apply
Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability or any other protected class
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