ResponsibilitiesRole Summary: The Commissioning & Service Manager – Baltics, Nordics & Balearics is responsible for the operational leadership of all commissioning, warranty, and service activities across the region. This includes site readiness, commissioning execution, ongoing service delivery, contractor management, customer engagement, and ensuring long-term asset performance for Battery Energy Storage Systems (BESS) and Power Conversion Systems (PCS).
Key Responsibilities:
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- Regional Leadership & Team Management
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- Lead commissioning and field service engineers across multiple countries.
- Recruit, train, and develop regional service personnel.
- Conduct performance reviews and technical capability assessments.
- Ensure compliance with OEM, safety, and regional regulatory requirements.
- Commissioning Management
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- Plan and oversee all commissioning manpower activities for BESS and PCS systems.
- Ensure all commissioning schedules meet safety, quality, and electrical regulation requirements.
- Coordinate with internal stakeholders regarding site readiness.
- Track commissioning KPIs including quality, timelines, and punch list completion.
- Service Operations & Field Support
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- Oversee corrective and preventive maintenance activities.
- Support complex troubleshooting of BESS/PCS systems including HV/LV, controls, and communications.
- Ensure regional SLAs, response times, and contractual service obligations are met.
- Coordinate with the Control Room, Service Admin, and Spare Parts teams.
- Regional Customer Relationship Management
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- Serve as the senior technical representative for customers in the Baltics, Nordics, and Balearics.
- Lead customer review meetings and provide updates on commissioning and service performance.
- Manage technical escalations and maintain high customer satisfaction.
- Support LTSA negotiatio