JOB PURPOSE
To provide effective communication and co-ordination for the administration and day-to-day control of allocated business within the customer service team. Managing our customer’s expectations and delivering customer satisfaction.
SPECIFIC RESPONSIBILITIES
Key Objectives
- Develop an effective working relationship with all of our relevant customer contacts.
- Manage internal and external expectation at all times with effective communication delivering customer satisfaction.
- Continually update and interpret customer needs, forecast and confirm orders to allow the business to effectively manage procurement and capacity planning to maximise commercial opportunity whilst accurately maintaining all aspects of order handling data management.
- Interpret and translate commercial requests and requirements with speed and accuracy.
- Manage stock rotation in line with customer agreements and the needs of the business.
- Resolve invoice queries in conjunction with the Accounts Team.
- Achieve customer delivery requirements in the most cost effective way.
- Support Sales Managers with business development and integration needs.
- Manage Delivery of the finished Good / Call of material / Order the trucks and arrange document
📌 Coordinatore Customer Service - Macchine Utensili
🏢 CarusiHR Srl Unipersonale
📍 Bolzano