Station PEx Manager, Process Excellence Team
Job ID: 3109183 | Amazon Italia Transport Srl
Clear and effective processes make sure every customer across the globe receives the speed, quality, and reliability they expect from Amazon. As a Station Process Excellence Manager, you’ll get involved in analysing the way we do things and working with colleagues across different teams to make our processes better. This role is an opportunity to help shape the future of Amazon, because even small changes can transform our business.
Key job responsibilities
* Analyse data and gather feedback from stakeholders to identify any inefficiencies in current operations
* Establish frameworks to ensure that the trade‑offs between quality, speed, cost and other factors are optimised
* Share ideas on how processes can be improved
* Regular reviews of optimality, offering data‑led solutions for changes that will see long‑term improvements
* Ensure year‑on‑year, double‑digit growth in the shipped volume
A day in the life
You’ll be part of a team driving major projects to standardise our processes and make improvements to our operations. That will involve being in regular contact with senior management and a wider group of stakeholders to define the project requirements and update them on status, risks and impacts. You’ll also create communication plans to bring everyone up to speed with the new processes you implement. As a Station PEx Manager, you’ll be spotting problems and inefficiencies and creating solutions. Deep diving into data will help you find those challenges and keep track of the effectiveness of your improvements.
About the team
As part of Amazon Process Excellence Team, we work to continually improve the Amazon Logistics experience. We look after high‑impact initiatives and help to develop, roll out and look after a range of logistics‑focused projects. Using data‑driven tools, we’re able to see how we can make processes better and more efficient, or how we can reduce waste across the business. Our team supports field operations to launch new programs, helping them meet customer demand and drive customer‑focused innovation. There are lots of different opportunities within the PEx team, so we welcome people with a broad range of skillsets. We work across a network of 200+ delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on‑time deliveries, always.
Basic Qualifications
* A degree in business, engineering, supply chain, transportation, mathematics, economics, physics or another technical field
* Relevant experience working in supply chain, transportation, project management or management consulting
* Relevant experience in communicating with senior stakeholders and leadership
* Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
* Relevant experience in managing multiple projects with competing deadlines
* Professional proficiency in Italian and English (B2 written and conversational)
Preferred Qualifications
* Experience in analytical tool building
* Advanced knowledge of SQL
* Proficient in data visualisation tools such as Tableau, Power BI or QuickSight
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