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Risorse Professional, a company specialized in the search and selection of Middle and Senior Management profiles, is looking for the following position on behalf of a leading international law firm:
IT Support Specialist
Responsibilities
The specific responsibilities of the job holder will include:
* Take ownership of problems and incidents and see them through to resolution working with various global teams, keeping users informed about their incident status;
* Assist with installation, configuration, and administration of laptop and desktop hardware such as re-imaging and laptop replacements;
* Monitor and report issues actively to the responsible teams following the ITIL incident and problem management model. Log incidents, change requests, problems, and service requests in the ServiceNow incident management system;
* Identify root causes of incidents using analytical tools such as NextThink;
* Provide expert advice on the NetDocuments document management system, Microsoft Office products especially Outlook, Word, and Teams, and other core technologies;
* Assist with scheduling, setup, and troubleshooting of videoconference calls as required;
* Collaborate closely with the NOC team to identify issues and work on servers and network hardware where necessary;
* Administer the office phone system (Teams);
* Escalate security issues to the information security team where appropriate and whitelist new software;
* Provide floor support for MFDs (printers, copiers, scanners) and coordinate reprographics work with external suppliers and document services.
Technical Qualifications
* Expert proficiency in Microsoft Office;
* Experience in desktop support with excellent communication skills;
* Knowledge of NetDocuments, iManage, or similar document management systems;
* Experience supporting iPhones, including use of MDM solutions such as InTune;
* Law firm experience;
* Knowledge of MS Office suite of products;
* Experience with video conference systems such as Cisco, Neat, or Poly;
* Relevant certifications such as MCSE, MCP, MOS;
* Degree-level education;
* Experience with Dell hardware;
* Knowledge of ServiceNow or other call logging systems;
* Experience supporting printers and MFDs.
Additional Qualifications
* Proficient in English (minimum B2 level);
* Ability to communicate clearly with users without confusing jargon;
* Ability to communicate information effectively to IT teams, management, and other firm personnel;
* Ability to read, analyze, interpret, and write technical documentation;
* Skill in coordinating multiple, simultaneous tasks;
* Flexibility to work flexible hours, occasional travel, and participate in an on-call rota system where required.
Type of contract: Permanent employment contract;
Salary range: RAL €35,000–40,000 + benefits + bonus (based on achievement of targets);
Work location: Milan, with occasional travel to Rome (1–2 days every two months).
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