Pubblicato il 17 giugno
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About LeafSpaceLeaf Space is a rapidly growing scale‑up company and a leading provider of ground segment as‑a‑service (GSaaS) solutions. Our innovative and proprietary concept is focused on providing satellite and launch vehicle connectivity as‑a‑service, enabling clients to efficiently manage their assets and fully exploit data. Our GSaaS solutions have been recognized by the market for their efficiency, security, and effectiveness in supporting different applications, from remote sensing to IoT communications.Head of Customer Success (Ground Segment)We are looking for a senior profile able to operate in a complex, cross‑functional operational environment and progressively take ownership and leadership within the team.About The RoleThe role sits at the intersection of operations, customer onboarding, product coordination, and program execution. It requires someone capable of driving topics end‑to‑end, structuring execution across multiple stakeholders, and operating effectively in fast‑evolving and time‑sensitive environments.This position is particularly suited for candidates with a strong operational mindset, systems thinking, and the ability to connect customer impact, operational processes, software platforms, and infrastructure constraints into a coherent operational approach.Main ResponsibilitiesDrive and coordinate complex operational and cross‑functional initiativesSupport and coordinate mission preparation activities, including pre‑launch and LEOP readiness when applicableContribute to the evolution and scaling of operational processes and customer operationsCoordinate execution across Operations, Product, Infrastructure, and other internal stakeholdersStructure plans, priorities, timelines, and decision‑making processes for operational and strategic topicsIdentify operational risks, dependencies, and mitigation plansSupport customer onboarding activities in an “as a service” operational environmentContribute to improving operational reliability, scalability, and customer experienceTake ownership of operational topics and drive them from definition to execution and closureProgressively take leadership responsibilities within the teamRequired Experience And QualificationsAround 7 years of relevant professional experienceStrong experience in at least one of the following areas:Satellite operationsMission management, including pre‑launch activities and LEOP preparationSatellite system engineeringProduct management or product ownership in technical or operational environmentsExperience with customer onboarding in an “as a service” contextStrong project or program management capabilitiesAbility to structure, plan, coordinate, and drive execution across multiple stakeholdersAbility to make structured decisions and prioritize effectively in ambiguous or time‑sensitive situationsDemonstrated leadership potential, formal or informalStrong ownership mindset with the ability to drive topics end‑to‑endAbility to work effectively across multiple functions and teamsAbility to understand and navigate complex operational ecosystems involving:Software platformsInfrastructure constraintsOperational processesCostumer impact and service deliveryWhat We Are Looking ForStrong sense of ownership and accountabilityAbility to operate effectively in fast‑evolving environmentsPragmatic and execution‑oriented mindsetStrong communication and coordination capabilitiesAbility to maintain clarity and structure in complex situationsComfortable balancing operational, technical, and organizational considerations simultaneouslyWhat We OfferA key role at the core of our operational and customer success strategy, with high visibility and impactA dynamic scale‑up culture combining flexibility, autonomy, and strong execution focusAccess to training and development programs to support continuous growthFlexible hybrid or remote work policy (Italy based)Compensation & TransparencyReports to the Director of OperationsInternal Job Title: Head of Mission ManagementSeniority level: Lead professional or ManagerJob location: Hybrid or remote (based in Italy)Salary range: €55,000–€70,000, depending on experiencePotential variable compensation linked to performance and company goalsComprehensive benefits package including welfare platform and meal vouchers (Italy)Expected start date: September#J-18808-Ljbffr
