PstrongWe’re hiring: Guest Experience Lead (Puglia, Italy) /strong /ppbr/ppWe’re looking for an exceptional strongGuest Experience Lead /strong for the 2026 season, to take ownership of how our guests feel, and how our masseria estate looks and lives, every day. /ppbr/ppThis is much morestrong than a front desk role /strong. It’s a super important hospitality position for someone who can make guests feel extremely well cared for everyday. /ppbr/ppstrongThe role /strong /ppstrong You will help the guest experience to be the best in Puglia everyday, ensuring: /strong /pulliengage with clients pre-arrival /liliguests feel genuinely welcomed, calm, and well looked after - everyday /lilihelp guests with daily planning for excursions, activities and outings if they wish /lilievery room and space is set beautifully and intentionally /lilithe house, gardens, and shared spaces are always ordered, cared for, and fault-free from a guest’s perspective /liliissues are noticed and resolved before guests ever see them /li /ulpYou’ll work closely with chefs, housekeeping, maintenance, and gardens to ensure everything flows. /ppbr/ppstrongWho this is for /strong /ppstrong You’re likely someone who: /strong /pullihas strong hospitality instincts and emotional intelligence /lilinotices when something is “slightly off” and fixes it /liliunderstands that luxury is about restraint, timing, and thoughtfulness /lilienjoys hosting and takes pride in beautiful, calm environments /li /ulpbr/ppItalian and English FLUENCY are ESSENTIAL. /ppbr/ppstrongWhat this role is not /strong /pullinot check-in / check-out /lilinot transactional upselling /lilinot facilities management /lilinot reactive firefighting /li /ulpbr/ppstrongThis role emis /em proactive hospitality leadership, and place making. /strong /ppbr/pp strongLocation: /strong Masseria Petrarolo near Monopoli Masseria Pistola, near Alberobello, Puglia /pulli strongInterested? /strong Please apply with a short note and CV. /li /ul