The IT Helpdesk is responsible for ensuring the proper functioning of the IT infrastructure, using available resources to improve group operations and guarantee business continuity.
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The role involves analyzing the needs of the various locations and proposing appropriate hardware solutions based on market opportunities, aiming to adopt standardized solutions as much as possible while optimizing costs.
The objective is to make systems intuitive, clear, and easy to use.Key ResponsibilitiesFirst-level technical support for PCs, printers, mobile devices, and peripheralsRemote technical support using dedicated RDP toolsSoftware installation, configuration, and updates; management of updates and security patchesTicket management and documentation of operational procedures (FAQs)Onboarding and offboarding activities, including creation and deactivation of accounts and devicesTroubleshooting and repair of hardware and software issuesInteraction with users to quickly identify the root cause of issuesParticipation in IT infrastructure projectsRequirementsMinimum of 1–2 years of experience in a first-level help desk roleHands-on experience with computer networks, network administration, and installationKnowledge and management of major Microsoft, iOS, and Linux operating systemsBasic Active Directory skills (account creation, group management, password resets, GPO)Fundamental networking knowledge (DNS, DHCP, network sharing)Excellent knowledge of English, both written and spokenProactive mindset and strong initiativeStrong problem-solving skillsIf you are ready to seize this exciting opportunity and be part of technological innovation in the yachting sector, apply now and join the Acquera Yachting team in Venice, Italy. xjrgpwk How to apply:Send your CV and a cover letter to To Our NewsletterJoin our mailing list to receive the latest news and updates from our team.#J-18808-Ljbffr