**About the Role:**
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This position is a critical component of our organization's IT infrastructure. As an IT Systems Technician, you will be responsible for ensuring the smooth operation of our systems and services.
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Main Responsibilities:
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* Restore service and systems to operational state as quickly as possible, following established processes and SLA guidelines.
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* Provide Tier 2 support, including installation and maintenance of company software, repair and configuration of client hardware, and support for core build and OS configuration.
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* Support client networking configuration and connectivity, fixed and mobile telephone systems, and hardware support for platforms hosting business applications.
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Requirements:
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* A degree in IT or relevant experience in an IT environment.
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* 2-3 years of experience with Microsoft systems, including desktop products.
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* Understanding of networking and computer hardware, as well as their relationship to IT architecture and corporate enterprise environments.
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* Flexibility and ability to adapt to change, interpersonal skills, planning and organization skills, project management and service management skills, and ability to work in a team.
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* Good knowledge of the English language, written and spoken.
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Accountability:
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* Timely completion of service incidents, requests, problems, and escalations related to Service Operations, as measured by internal SLAs, OLAs, and best effort depending on priority.
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Special Considerations:
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* Availability to travel to multiple Italian locations.
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* No VISA or work permit support provided for this role.
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About Us:
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We are a global leader in critical applications for core infrastructure and processes for large essential industries. We ensure security, quality, and durability of critical goods and services by supporting energy security, natural resource management, and efficiencies in process industries.
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We deliver innovative solutions that enable energy efficiency, carbon emissions reduction, and process improvements. Our responsive network of manufacturing facilities and service centers across the globe supports our customers' needs.