Member Service Representative – 1st Community Federal Credit Union
Under general supervision and in accordance with established policies and procedures, you will provide a high quality of service in greeting members, opening accounts, processing loans, cross-selling other credit union products and services, and responding to members' questions and problems with the ultimate goal of becoming the member's primary financial institution.
Primary Responsibilities
Greets members, loan applicants and other visitors, representing the credit union in a courteous and professional manner.
Assists members and potential members by answering questions, quoting rates, providing balances, researching and resolving problems related to member services and accounts.
Consistently listens to members and observes documents for ways to help them identify and satisfy their financial service needs by cross-selling other credit union services.
Opens a variety of accounts—savings, checking, term share certificates, money market, IRAs, club accounts, fiduciary and non-profit accounts—and signs members up for services such as direct deposit, CU Talk, ItsMe247 Online Banking, Bill Payer, debit card and safe deposit boxes.
Orders checks, handles stop-