Cloud Solution Architect – Global Delivery page is loaded## Cloud Solution Architect – Global Deliverylocations: Italy - Work at Hometime type: Full timeposted on: Posted Todayjob requisition id: R1715960Job Title:Cloud Solution Architect – Global DeliveryJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.**Cloud Solution Architect – Global Delivery****Role Overview**We are looking for an experienced **Cloud Solution Architect (CSA)** to join the **Global Delivery** organization, with a strong specialization in **Microsoft Teams and Teams Phone**.As part of Global Delivery, you will deliver **scalable, repeatable, and high‐quality technical engagements** for enterprise customers worldwide, helping them **modernize collaboration and voice platforms** across hybrid and cloud environments. You will act as a **trusted technical advisor**, guiding customers through adoption, migration, and optimization of Microsoft Teams workloads, including enterprise voice scenarios.**Key Responsibilities*** Lead and deliver **remote and hybrid customer engagements** focused on: + Microsoft Teams (Chat, Meetings, Collaboration) + **Teams Phone** (Calling Plans, Operator Connect, Direct Routing) + Teams Rooms and meeting experiences (where applicable)* Design and implement **modern collaboration and voice architectures**, aligned with Microsoft best practices.* Drive **Teams and voice modernization journeys**, including: + Migration from Skype for Business or legacy PBX systems to Teams + Teams Phone readiness, design, and rollout + Voice integration scenarios (Direct Routing, Operator Connect)* Provide **technical leadership** during assessment, design, deployment, and optimization phases.* Act as a **subject matter expert (SME)** for Teams and Teams Phone within Global Delivery.* Collaborate with other CSAs, partners, and field teams to ensure **consistent and repeatable delivery at scale**.* Support operational readiness, service reliability, and governance best practices.* Capture and share **technical patterns, best practices, and lessons learned** within the CSA community.**Required Technical Skills*** Deep hands‐on experience with: + **Microsoft Teams** + **Teams Phone*** Strong knowledge of: + Teams calling architecture and media flows + Direct Routing, Operator Connect, and Calling Plans + Teams meetings, conferencing, and collaboration features* Experience with: + Microsoft 365 + Microsoft Entra ID (Azure AD) + Identity‐based access and authentication models* Solid understanding of **hybrid and cloud‐native collaboration architectures**.**Preferred Qualifications*** Experience with: + Skype for Business to Teams migrations + Enterprise voice and telephony environments + Teams Rooms and certified devices* Knowledge of: + Network readiness and media optimization + Security, compliance, and governance for Teams workloads* Microsoft certifications related to: + Microsoft Teams + Microsoft 365 + Cloud and Modern Work solutions (nice to have)**Professional Skills*** Strong **customer‐facing and communication skills**.* Ability to translate complex collaboration and voice scenarios into **clear architectural guidance**.* Comfortable operating in a **global delivery, remote‐first model**.* Proactive, structured, and outcome‐driven mindset.* Ability to work cross‐functionally with sales, delivery, partners, and engineering teams.Location:Italy - Work at HomeLanguage Requirements:Time Type:Full time# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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