Ph3About the role /h3 pWe’re growing fast and looking for a motivated, curious person who wants to learn, contribute, and grow with us. /p pAs a bJunior Customer Success Manager /b at Flottando, you’ll work closely with our Customer Success Lead to support customers, improve internal processes, and help ensure our users are successful with our product. /p pThis is a hands‑on role for someone who wants to understand how a product‑led B2B SaaS company supports customers day to day. /p h3What you’ll do /h3 ul liSupport the Customer Success Lead with day‑to‑day customer inquiries via email and chat /li liHelp troubleshoot basic issues using internal tools and elevate when needed /li liAssist in creating and updating internal documentation and customer‑facing help articles /li liIdentify recurring customer questions or friction points and share insights with the team /li liContribute to small process improvements that make customer support more efficient /li liShadow customer calls and internal meetings to learn how Customer Success operates in a SaaS environment /li /ul h3Who you are /h3 ul liYou’re currently studying or recently graduated in a field related to customer‑facing roles (e.g. business, communications, operations, or similar) /li liYou have bprofessional‑level proficiency in Italian /b and bstrong working proficiency in English /b, both written and spoken /li liYou enjoy solving problems and ask questions when something isn’t clear /li liYou’re structured, organized, and pay attention to details /li liYou can explain things simply and clearly /li liYou’re curious, proactive, and motivated to improve both customer experience and internal processes /li /ul h3Why Flottando? /h3 pWe’re building the future of fleet management with AI — a smarter, more human, fully digital platform that helps businesses manage vehicles and drivers effortlessly. /p pYou’ll join a fast‑moving, product‑led team solving real problems for real customers. /p pAs an intern or junior team member, you’ll support live customers, work closely with the Customer Success Lead, and learn directly from the founding team, including the CEO. Your work will have an impact from day one. /p h3Hiring process /h3 pWe keep things simple and focused: /p ul liIntro call with the Customer Success Lead (30 minutes) /li liCall with the CEO (20–30 minutes) /li liOffer within 2–4 weeks /li /ul pWe care more about attitude, ownership, and willingness to learn than about a perfect CV. /p /p #J-18808-Ljbffr