Central Operations Support Executive, IN External Fulfillment
Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on‑field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out new processes, and running central control centres. The role requires a person who has a broader view of customer experience, a high willingness to take ownership, strong pattern identification skills, attention to detail, and the ability to forecast data implications.
Roles and Responsibilities
* Remotely monitor the efficient functioning of the assigned sites via outbound calls, emails, and coordination with field executives.
* Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
* Train and direct sellers for execution and adherence to norms and practices.
* Devise and deploy SOPs, analyze data, and propose features and processes that improve the seller experience.
* Work weekends and in shifts as required.
Basic Qualifications
* Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.
* Experience with Excel.
Preferred Qualifications
* Experience with SQL.
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